política de privacidad

1. What Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information."

A. Device Information

 * Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

 * Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

 * Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

B. Order Information

 * Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 * Source of collection: Collected from you.

 * Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).

C. Customer Support Information

 * Purpose of collection: To provide customer support.

 * Source of collection: Collected from you.

 * Personal Information collected: Depending on the nature of your inquiry, this may include your name, order details, email address, phone number, and any other information you choose to provide.

2. How We Use Your Personal Information

We use your Personal Information for the following purposes:

 * To provide our products and services: This includes processing your orders, fulfilling shipments, managing your account, and providing customer service.

 * To improve and optimize our Site: We use analytics to understand how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns.

 * For marketing and advertising: We may send you marketing communications about our products and services that we believe may be of interest to you, based on your preferences. You can opt-out of these communications at any time.

 * For security and fraud prevention: To protect the integrity of our Site and prevent fraudulent transactions.

 * To comply with legal obligations: To meet any legal or regulatory requirements.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us provide our services and fulfill our contracts with you, as described above. These third parties include:

 * Service Providers: We share your Personal Information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. These include:

   * Payment Processors: Such as Stripe or PayPal, to process your payments securely. We do not store your full credit card details on our servers.

   * Shipping Carriers: Such as DHL, FEDEX, Yamato Transport, Sagawa Express, or Japan Post, to deliver your orders.

   * Analytics Providers: Such as Google Analytics, to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

   * Email Marketing Platforms: Such as Mailchimp or Klaviyo, to send you promotional emails (if you have opted in).

   * Cloud Hosting Providers: Such as AWS or Google Cloud, for storing our website data.

 * Legal Compliance and Protection: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

 * Business Transfers: In the event that we are involved in a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred as part of that transaction.

4. Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

 * We use Google Analytics to help us understand how our customers use the Site.

 * We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by:

 * FACEBOOK: https://www.facebook.com/settings/?tab=ads

 * GOOGLE: https://www.google.com/settings/ads/anonymous

 * BING: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

5. Your Rights

Depending on your location, you may have the following rights regarding your Personal Information:

 * Right to Access: You have the right to request access to the Personal Information we hold about you and to receive a copy of it.

 * Right to Rectification: You have the right to request that we correct any inaccurate Personal Information we hold about you.

 * Right to Erasure (Right to be Forgotten): You have the right to request that we delete your Personal Information under certain circumstances.

 * Right to Restriction of Processing: You have the right to request that we restrict the processing of your Personal Information under certain circumstances.

 * Right to Data Portability: You have the right to receive your Personal Information in a structured, commonly used, and machine-readable format and to transmit it to another controller, where technically feasible.

 * Right to Object: You have the right to object to our processing of your Personal Information under certain circumstances, including for direct marketing purposes.

 * Right to Withdraw Consent: If we are relying on your consent to process your Personal Information, you have the right to withdraw that consent at any time.

If you are a resident of the European Economic Area (EEA) or California, you have specific rights under the GDPR or CCPA/CPRA, respectively. Please contact us using the information below to exercise any of these rights.

6. Data Retention

When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to erase this information. Our retention periods are generally determined by the necessity of the data for fulfilling the purposes for which it was collected, for legal or regulatory compliance, and for the establishment, exercise, or defense of legal claims.

7. Security

We implement reasonable security measures, including physical, electronic, and procedural safeguards, to protect your Personal Information from unauthorized access, use, alteration, or disclosure. This includes using SSL/TLS encryption for data transmission on our Site and restricting access to Personal Information to authorized personnel only.

8. Cookies

Our Site uses "cookies" to enhance your Browse experience, analyze site traffic, and for advertising purposes. Cookies are small data files that are placed on your device or computer and often include an anonymous unique identifier.

 * Essential Cookies: Necessary for the Site to function properly (e.g., shopping cart functionality).

 * Performance/Analytics Cookies: Help us understand how visitors interact with our Site by collecting and reporting information anonymously (e.g., Google Analytics).

 * Functional Cookies: Allow the Site to remember choices you make (e.g., language preferences) and provide enhanced, more personal features.

 * Advertising/Targeting Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaigns.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. For more information about cookies, visit http://www.allaboutcookies.org.

9. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children under 16. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below, and we will take steps to delete such information from our systems.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page and revise the "Effective Date" at the top. For material changes, we may notify you through a prominent notice on our Site or via email.

11. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@sunyow.com or by mail using the details provided below:

Sunyow Co.

5-8-29 Kamimuneoka Shikishi Saitamaken, 353-0001 Japan